Talk to us
Get help with MAG Box IPTV by email
Questions about setup, a login, a plan or a refund go to one inbox, read by people who know the service. There is no form to fill out and no menu to click through first.
Write to
[email protected]The inbox is open day and night all year. Send your note whenever it suits you, and we reply as soon as we can, usually the same day.
Your MAG Box IPTV email: what to mention
- Your equipment: a MAG box model, a Fire TV Stick, or the brand of your TV.
- Which player app you installed, or a note that you use the MAG portal.
- What the screen shows, with the exact words of any message.
- The address you gave at checkout and the plan or trial you chose.
- For a MAG box, add the MAC printed on the label underneath.
Please leave your password out, since a problem can be looked into without it.
Before you write
Quick answers for MAG Box IPTV owners
A page can answer some questions quicker than an inbox, so these two are worth a look first.
Setting up a screen
The install guide walks through the MAG box, Google TV, Android TV, Fire TV Stick, Samsung, LG, Apple TV, phones and computers.
Still deciding
The 24-hour trial opens the full lineup with no credit card, so your own TV can settle the question.
Good to know
How MAG Box IPTV help works
Help is by email only, so every exchange stays in writing and you can pick the same thread up again later without repeating yourself.
If the service cannot be made to work on your device, you may ask for a refund by email in the first seven days after buying. The wording is on the legal page.